Name of Company
J9 HOMES

Name of Participant
Kelli Moore

What is your job title?
Director of Client Engagement

What do you do for your company?
My role is to introduce J9 HOMES to prospective clients and then shepherd them through the initial stages of planning for their remodel. I get calls ranging from “I think I want to redo my kitchen, but don’t know where to start” to “I have a complete set of architectural plans that are ready for engineering and estimating.”. I love meeting each client wherever they’re at and help bring their dreams to reality.  In addition to my client-related work, I also handle operational activities, such marketing, human resources, networking, and supporting Janine in her role as the owner. 

Do you hold any NARI certifications?
Not yet! 

How do you use your previous experience and/or education to do your job?
My education and experience are perfect for this position! My undergraduate degree is in psychology and I also have my MBA. Additionally, I spent 20 years working at Accenture, a global consulting firm, in the areas of client relationship, talent development and performance management.  The unique combination of my degrees and work experience have given me the business acumen needed to support a rapidly growing company and wear many hats. My favorite though, is caring for our clients and supporting them every step along the way.

What do you love about remodeling?
In my opinion, much of our “quality of life” is rooted in our home lives so it’s important that our homes support our families and lifestyle well. This is where some of our most important memories are created! I love that our amazing team of professionals can truly create a seamless experience from end to end in helping clients love the home they are in.