Name of Company
Simply Home

Name of Participant
Holly Northup

What is your job title?
Operations Manager

What do you do for your company?
The Operations Manager ensures quality, safety, and efficiency by creating or refining, implementing, and consistently monitoring procedures for all existing departments; additionally this position helps strategize, plan, build, and develop new departments and roles in consultation with the Executive Team and in alignment with the company’s growth plan. The successful candidate is a strategic thinker whose insight and direction results in a more productive, well-resourced internal team, a smoother flow of information, as well as cleaner, tighter, systems. The Operations Manager’s duties will include serving as a company representative on regulatory issues and routine business processes; interviewing, hiring, onboarding, and training new employees; establishing and maintaining an employee performance management system, including annual performance appraisals and associated improvement plans. This role is the internal shepherd of the company, monitoring and supporting all employees in the execution of their roles. This person is bold and confident in their thoughts and actions. They consistently listen curiously and thoughtfully when interacting with all staff, and as a result act as a poised advisor for both employees and the Executive Team.

Do you hold any NARI certifications?
No

How do you use your previous experience and/or education to do your job?
My previous experience in small business operations, especially in growth and strategic planning have helped me to focus in on my role and other roles of the company to streamline systems, create processes and define job responsibilities to ensure that we are executing our company’s mission and helping our clients at the highest level.

What do you love about remodeling?
Seeing the whole process of remodeling from demo to the final beautiful design has always been intriguing to me. Being able to create spaces that truly elevate a person’s life while creating the home of their dreams is such a special process and I’m honored to be a part of it.