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General Membership Meeting
February 10, 2016 @ 11:00 am - 1:00 pm
Join us for Managing the Emotional Homeowner, a presentation by David Lupberger of RemodelForce.com.
About The Presentation
Managing emotional homeowners means managing expectations, and managing the process as well as the project. In this program, I review how to clear set project expectations, how to guide homeowners through the remodeling process, and how to implement specific strategies for managing homeowners during the remodeling process. Done properly, your customers become your biggest fans and best source of future referrals.
This program will help attendees:
- Recognize customer warning signals early on
- Provide a framework to respond to customer warning signals
- Take action to avert lawsuits and other serious problems
- Provide a sample paper trail to facilitate customer communication
Lunch included in fee ($30 for NARI members, $40 for non-members). Registration is required for this meeting.